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ORDERS POLICIES
Once your order is placed, we cannot guarantee that it can be modified or canceled. Please contact us immediately if you would like to cancel a shipping order. In order to maintain accuracy and efficiency in our order process, we are unable to alter any shipping orders after they have been placed. If you would like to add to or modify your order in any way, please contact a Customer Solutions Team to cancel the order. We reserve the right to cancel any order.
In order to provide our customers with the most up-to-date information regarding products and orders, our primary form of communication is via email. All order updates will be sent to the email address used when the order was placed. For this reason, please be sure to use a valid email address when placing your order. If you have questions that need to be directed to our Customer Solutions Team, you are welcome to contact us via email, chat or phone.
Please note to ensure our customers' safety online, all orders go through security checks before we start processing them. Please keep this in mind while ordering, as there may be a slight delay before processing for a small percentage of orders. If additional information is needed to help ensure the order's validity, we will reach out via email.
All prices are subject to change without notice. In the rare event that a product is listed at an incorrect price due to a website error, The mkayn store will resolve the discrepancy, at our discretion, on all orders placed for the product listed at the incorrect price. This resolution may involve coming to an agreed upon price with the customer or a cancellation of the order, resulting in a full refund.
We reserve the right to cancel any order, refund, credit, or reshipment at our discretion without notice. If we do so, we will not provide any type of reimbursement for termination related to conduct that we determine, in our discretion, violates our policies or any applicable law, involves fraud or misuse of mkayn Store , or is harmful to our interests or another user.
At mkayn, we are committed to providing a seamless shopping experience for our customers. In the event of any disputes or issues that may arise, we have implemented a comprehensive dispute resolution policy to ensure fair and prompt resolution. Please review the following steps:
1. Contact Customer Support:
If you encounter any problems with your order or have any concerns, we encourage you to reach out to our dedicated Customer Support team first. They are available to assist you and resolve the issue as quickly as possible. You can contact our Customer Solutions Team .
2. Referral to Saudi Arabia's E-commerce Laws:
If customer service does not lead to a satisfactory resolution, we will refer the dispute to the e-commerce laws and regulations of the Kingdom of Saudi Arabia. These laws govern electronic transactions and provide guidelines for resolving disputes in a fair and legal manner. We will cooperate fully with the relevant authorities and follow their directives.
3. Timely Resolution:
We understand the importance of resolving disputes promptly. We will make every effort to address and resolve the issue within a reasonable timeframe. However, complex cases may require additional time for investigation and resolution. We will keep you informed about the progress and expected resolution timeframe throughout the process.
4. Confidentiality:
We respect your privacy and treat all information related to the dispute with strict confidentiality. Any personal or sensitive information provided during the dispute resolution process will be handled in accordance with our Privacy Policy .
We strive to provide the best possible service to our customers, and our dispute resolution policy is designed to ensure fairness and customer satisfaction. If you have any further questions or require assistance, please do not hesitate to reach out to our Customer Support team.
PRODUCT POLICIES
At mkayn, we prioritize the satisfaction and confidence of our customers. We understand the importance of product warranties in providing assurance and peace of mind. Please review the following information regarding our warranty policy:
1. Warranty Coverage:
Every product offered by mkayn is subject to warranty coverage, which is determined by the merchants and sellers who list their products on our platform. As a minimum standard, we provide a warranty period of two years for all new products, unless stated otherwise by the merchant. However, please note that used products may have warranty coverage determined by the seller, and the details of their warranty will be clearly stated on the respective product page.
2. Warranty Duration:
Our warranty period for new products is a minimum of two years, starting from the date of purchase. This ensures that you have ample time to identify and address any manufacturing defects or issues that may arise during the specified warranty duration. For used products, the warranty duration and terms will be provided by the seller and will be clearly mentioned in the product description.
3. Product Warranty Information:
We are committed to transparency and providing accurate information to our customers. Therefore, the warranty details for each product, including the duration and coverage, will be prominently displayed on the product page. This allows you to make an informed decision before making a purchase, ensuring that you are aware of the warranty terms associated with the product.
4. Warranty Claims and Support:
In the event that you encounter any issues covered by the warranty, we have a dedicated customer support team available to assist you. Simply contact our Customer Solutions Team with your order details, and they will guide you through the warranty claims process. We will work closely with you and the merchant to ensure a fair and satisfactory resolution.
Please note that our warranty policy is subject to the terms and conditions set by the sellers and merchants. We recommend reviewing the specific warranty details provided on each product page for complete information.
At mkayn , we strive to provide high-quality products and reliable warranty support to ensure your satisfaction. If you have any further inquiries or require assistance regarding our warranty policy, please do not hesitate to contact our Customer Solutions Team .
On our site, some of our lowest priced items are listed as generic. In other words, we do not have a specific vendor name associated with the product. The product is sourced from a variety of vendors according to price and availability so we may both quickly and fairly accommodate your needs. We do our best in updating our site with any changes in the products and there may be instances where there is a slight variance in the look and feel of the product due to a change in vendors. However, the intended application of the product will remain the same. If you find that this is not the case, please contact our Customer Solutions Team immediately, and we will look into the issue for you.
Because we are an e-commerce marketplace for food service equipment , we make sure to advertise our lowest prices on our website, including discounts we receive from our vendors that are passed onto our customers. On occasion we will provide sales and coupon codes to receive further discounts. To ensure the discount is received for sales, items should be purchased as soon as possible. Coupon codes for items on our site will have an expiration date associated with them. Coupons and discounts will only be honored on orders that are placed while the coupon/discount is valid. Discounts do not apply to already discounted products and cannot be used in conjunction with other offers.
Prices are subject to change without notice. Item pricing is confirmed at the time you place your order. In the event of an item pricing error, The mkayn Store may cancel any orders placed for that item. We will notify you immediately if your order is canceled.
SHIPPING POLICIES
If a shipping address needs to be changed once an order has been processed, carriers will charge a reconsignment fee to update the shipping address.
If an address change is requested, we will contact you via email regarding the amount of the carrier's fee. If we do not receive confirmation regarding the fee and address change, we will leave the address as it was originally entered during the checkout process.
Please note that if the carrier attempts delivery to the original address and they are unable to deliver, redelivery fees may apply in addition to any reconsignment fees.
If any item or packaging is damaged or missing, or if you have any doubt about possible damage, you MUST do the following:
Note it clearly on the proof of delivery before signing
Keep your copy of the Proof of Delivery
Contact us within 1 business day
Keep the damaged packing materials for inspection
Take pictures of the damaged items and packaging
Unfortunately, damage does occur occasionally during transit and we must go to the carrier company to receive reimbursement for these damages. By signing the delivery receipt, you are taking responsibility and ownership for the shipment in the condition noted. If part or all of your shipment is damaged and you did not note this in any way on the delivery receipt, we can't guarantee any compensation for damages. By signing your name on the delivery receipt without noting any damages, you are stating that you have received your shipment i n acceptable condition. Please contact us within one business day of receiving your
At mkayn, we understand the importance of timely delivery and strive to ensure a smooth shipping experience for our customers. Please review the following information regarding our shipping policy:
1. Delivery Timeframe:
We aim to deliver your orders within 2 to 7 business days from the date of purchase. This timeframe is applicable to most locations within our coverage area. We make every effort to process and dispatch your order promptly to ensure it reaches you within the specified timeframe.
2. Possible Delays:
While we make our best efforts to deliver orders within the designated time frame, occasional delays may occur, especially for addresses located in remote or out-of-coverage areas. However, rest assured that we remain committed to fulfilling our delivery commitment within the specified timeframe.
3. Tracking and Updates:
To keep you informed about the status of your order, we provide tracking information once your package is dispatched. You can use the provided tracking number to monitor the progress of your shipment and receive real-time updates on its estimated delivery date. We recommend regularly checking the tracking information for the most up-to-date details regarding your order's delivery status.
4. Customer Support:
If you have any questions or concerns regarding the shipping of your order, our Customer Support team is available to assist you. Feel free to reach out to us with your order details, and we will provide you with the necessary information and support to address your queries.
Our shipping policy is designed to ensure that your orders are delivered promptly and efficiently. We work closely with our shipping partners to minimize any potential delays and provide a seamless shopping experience. We appreciate your understanding in cases where external factors may cause slight deviations from the estimated delivery time frame.