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Thank you for choosing (mkayn) to purchase your favorite products. We are pleased to serve you. If you change your mind about a product you have purchased, don't worry. At (mkayn), we strive to make the return or exchange process as easy and smooth as possible.
We have made our return and exchange policy simple for your convenience. Follow the procedures below:
Return or Exchange Time Frame:
You have the right to return or exchange a product within 14 days from the delivery date if you are not completely satisfied with it.
Return or Exchange Terms:
1. The product must remain in its factory packaging condition.
2. The product must not have been used and must be in its original order.
Events which Render Return or Exchange Invalid:
1. If the return or exchange request is filed after the time frame of 14 days from the delivery date.
2. If the product has been used, damaged, or is not in the same condition as when you received it.
3. If the product has been manipulated or the serial numbers have been erased.
4. If the product does not include the original tags, labels, packaging, or any missing accessories.
5. If the product is fragile or consumable.
6. If the product has unique specifications or is custom-built according to the customer's request.
Refund Policy:
We are committed to providing our customers with a unique experience. If a customer wants a refund, we will refund their money immediately without charging any additional shipping fees.
Return Cases Eligible for Full Refund without Charging Return Fees:
1. Technical faults or defects resulting in complete equipment failure.
2. Visible defects in the machine such as cracks, scratches, or other damage.
3. Shipping an entirely different item instead of the sold item with different model, brand, or specification like color, weight, and size.
Return Cases Subject to Fee Deductions:
1. Customers who want a refund without giving any reasons.
2. Return fees, which are the product's return shipping cost by the courier.
Refund Time Frame:
If the amount was paid using a credit card, we will issue the refund within three business days to the same credit card account. For cash on delivery, we will issue a bank transfer with the refund amount to the buyer's bank account within four business days. For bank transfer payments, we will issue a bank transfer with the refund amount to the buyer's bank account within four business days.
Why Do We Ask for Return Fees?
We offer high-quality products at competitive prices. However, during the return process, various costs will accrue. Any shortage in the shipping fees will lead to increased selling prices, which we aim to avoid by collaborating with our customers.
Return process: How the customer sees it
If a customer decides to return an item, they have the option to do so as long as the order is still within the time frame for returns. To begin the process, they should follow these steps:
1. Go to the "Orders history" section of their account.
2. Find the order they want to return an item from and click on "Details".
3. Select the product(s) they want to return by checking the box next to its name(s).
4. Indicate the quantity of the product(s) they wish to return (if applicable).
5. (Optional) In the "Merchandise return" section, provide an explanation for the return, which can help the shop team better understand the reason for the request.
6. Click on "Request a return".
By following these simple steps, the customer can initiate the return process quickly and easily.